Terms of service
These terms govern your use of the Hama marketplace, the portals, the inbox, protected payments and agent services operated by Hama Realtors Group Ltd ("Hama"). By creating an account, posting a listing, sending a request or paying through Hama you accept them. If you use Hama for a company, you confirm you may bind that company.
1. What Hama is
Hama is a marketplace and service layer between people who have property (landlords, sellers, agencies) and people who need it (tenants, buyers), supported by verified Hama agents. Hama is not a party to a tenancy or sale unless a written mandate says so. Hama's own services are: listing verification, promotion, agent matching, protected payments, and property management where separately agreed.
2. Accounts
- You must be 18 or older and give accurate details. One person, one account; agents and agencies may hold a business profile.
- You are responsible for activity under your sign-in. Tell us at once if you suspect misuse.
- We may suspend or close an account that breaks these terms, the law, or the trust of other users.
3. Listings and verification
- Only list property you own or are authorised to let or sell. Photos, price, location and availability must be true and current.
- The Hama verified badge means we checked the unit, the owner or mandate and the price at the time of verification. It is not a guarantee of condition, title or future availability.
- We may edit for clarity, decline, hide or remove a listing, and we may promote verified listings on our social channels with your listing content.
- Charging tenants viewing fees, requesting deposits outside Hama, or posting bait listings is prohibited and leads to removal.
4. Messaging
Conversations about a property stay inside the Hama inbox. Hama may scan messages automatically for fraud signals such as off-platform payment pressure and may warn users or step in. Do not use the inbox to harass, spam or solicit off-platform payment.
5. Protected payments
- When you pay a deposit or fee through Hama, the money is held in the protected flow and released to the receiving party only when the agreed condition is met (for example keys handed over and confirmed) or returned to you if it is not.
- Payments run on M-Pesa through Safaricom's Daraja platform. Safaricom's transaction charges and limits apply. Every step is recorded with the M-Pesa receipt as evidence.
- Disputes: raise one from your portal within 72 hours of the agreed handover date. Hama decides on the evidence recorded in the flow and the inbox.
6. Hama agents
- Hama agents are independent, vetted and bound by the Hama agent agreement. They claim client requests in the areas they cover and are paid a share of the referral fee only after Hama receives it, with proof.
- Clients are not charged for hiring a Hama agent to find a home. Agents may not ask clients for payment outside Hama.
7. Fees
Listing is free. Landlords pay a referral fee agreed upfront, between 10% and 50% of one month's rent, only when Hama fills the unit. Property management, valuation and other services are priced in a written mandate. Prices include applicable taxes unless the mandate states otherwise.
8. Partnership and marketing communications
If you enquire through our forms or campaign links we will follow up on that enquiry. Estate agencies and registered agents may receive partnership outreach at their published business contacts. Every such message carries an opt-out; replying STOP ends all outreach. See the privacy notice for how we handle personal data.
9. Acceptable use
Do not scrape, copy or resell Hama content or user data; interfere with the service; impersonate others; or post unlawful, discriminatory or misleading content. We may remove content and report unlawful activity.
10. Liability
Hama provides the marketplace with reasonable skill and care. To the extent the law allows, Hama is not liable for the condition, title or performance of any property, for the conduct of landlords, tenants or third parties, or for indirect losses. Where liability cannot be excluded it is limited to the fees you paid Hama for the service concerned in the previous twelve months. Nothing here limits liability for fraud or for anything the law does not allow us to exclude.
11. Governing law
These terms are governed by the laws of Kenya. Disputes go first to good-faith negotiation, then to the courts of Kenya.
12. Changes and contact
We may update these terms; the effective date above changes when we do, and material changes are announced on the website. Questions: WhatsApp 0710 186 027, e-mail stevemasha123@gmail.com, or the "Talk to Hama" form.